A new model of health care called Health Care Home is currently being rolled out all over New Zealand. From 1st September Waikanae Health are changing the way we work to embrace the new model.
What is Health Care Home and how will it affect you?
Health Care Home—means the health care of the patient will be centred more around their own GP practice and less around the hospital. As our population ages, the demand on our health care system is increasing. To meet this demand health professionals need to work smarter and more efficiently, taking advantage of the developments in technology.
GP practices can now provide some of the care and services that were previously only available in the hospital, such as treatment for deep vein thrombosis and cellulitis, urinary retention, some minor gynaecological procedures and care of the terminally ill in their own home. Currently the DHB are providing funding for this so there is minimal charge to the patient and it saves several trips or admission to hospital.
Another initiative of the Health Care Home model is on-line access to your own patient records through a secure patient portal. Patients can see their test results, request prescriptions, book appointments and email the nurse or doctor on-line. The patient portal is called Manage My Health. We began registering patients for Manage My Health in November 2015 and we already have over 1400 enjoying the benefits. The practice is also benefitting from patient use of Manage My Health; prescription requests are more streamlined, booking appointments no longer require a phone call and email consultations with the doctor can reduce the need for booked appointments. We would like to encourage all our patients to register for Manage My Health. Manage My Health does not replace any of our current services but enhances the services we provide. Click here to find out more about Manage My Health
GP triage of patients needing on-the-day appointments is another initiative of Health Care Home which we will provide. Patients needing to be seen the same day for medical care should ring the health centre early in the morning and a Doctor (their own doctor when he/she is available) will contact the patient back within the hour and if necessary an appointment will be arranged for later that day. This does not replace our emergency clinic but enables genuinely acute patients access to prompt attention with their own doctor.
The incoming telephone calls will be diverted away from the front reception desk for the busiest part of the day, freeing our receptionists to fully engage with patients at the front counter. Other members of our friendly reception team will then be available to receive phone calls in a designated room in the Health Centre. The aim of splitting these tasks is to minimise queuing, reduce the noise level at the front desk and create a more enjoyable experience for our patients.
The overall aim of the Health Care Home model is for the patient accessing our services and interacting with our staff to have the most efficient, most cost effective, and most enjoyable experience we can possibly provide. We are aiming for the ‘Gold Standard’ in health care. Click here to read more on our Blog.
While these changes are taking place we ask for your tolerance as we set up, make the changes and then tweak these new initiatives.
“More than just a regular GP service”